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Casino.guru is an independent source of information about online casinos and online casino games, not controlled by any gambling operator. The player from Japan’s account was blocked after his first deposit and withdrawal request, with the casino alleging a violation of terms without providing evidence. The player from Greece faced withdrawal issues after winning €4,000, following a series of deposits and playing under a welcome bonus. Browse all bonuses offered by Luckygem Casino, including their no deposit bonus offers and first deposit welcome bonuses. Please keep in mind that these bonuses might not be available to players from certain regions. We urge players to keep this in mind when searching for an online casino to play at.
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The issue was resolved when the casino confirmed that her withdrawal had been successfully processed after several messages. The Complaints Team had concluded that they could not assist with her refund request, as the funds had seemingly been played down, and the casino’s decision to issue a refund was at its discretion. The player acknowledged the need to check the rules more thoroughly, and the complaint was marked as resolved. The player from Germany submitted multiple self-exclusion requests to Luckygem, all of which were ignored.
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